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Security, Return and Privacy Policies
The security and privacy of your personal and financial information are very important to us. Please read the following for information on how we safeguard your information.
Security
You can make a payment with US$ dollars online at VanTillFarms.com with confidence. We have partnered with GoEmerchant to offer safe and secure credit card transactions for our customers.
All credit card transactions made through VanTillFarms.com are protected during transmission by using Secure Sockets Layer (SSL) software and Equifax Secure Global eBusiness CA-1 on VanTillFarms.com's secure server. After you have selected the Checkout button and moved to the "Shipping Information" page, you will see that the browser address changes from a regular address (http://) to a secure SSL address (https://). This indicates that the secure service is in use and your data will be transmitted in an encrypted form that is only readable by our credit card processing company.
The GoEmerchant Payment Gateway manages the complex routing of sensitive customer information through the credit card processing networks. The company adheres to strict industry standards for payment processing, including:
- 1024-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
- Industry leading encryption hardware and software methods and security protocols to protect customer information.
- Compliance with the Payment Card Industry (PCI) Data Security Standard.
For additional information regarding the privacy of your sensitive cardholder data, please read the GoEmerchant Privacy Policy.
We can also conduct transactions via telephone if you would prefer. Please call us at 816.776.2720. Our customer service hours are Tuesday-Saturday 9am-5pm, CST.
Privacy Statement of Van Till Family Farm and Winery
Our principal activity is: Winery and Restaurant
Our privacy policy covers Van Till Family Farm and Winery and its Website.
Organization Name: Van Till Family Farm and Winery
Address: 13986 Hwy C
City, Zip: Rayville, 64084
State: MO
Country: U.S.
Web Sites: www.VanTillFarms.com
Providing Visitors with Anonymous Access
You can access our Website home page and browse our site without disclosing your personal data.
The Services and Links of our WebSite
Our Website does not enable our visitors to communicate with other visitors or to post information to be accessed by others.
Automatic Collection of Information
We do not automatically log personal data nor do we link information automatically logged by other means with personal data about specific individuals.
We do not use cookies to store personal data nor do we link non-personal information stored in cookies with personal data about specific individuals.
Data Collection and Purpose Specification
We collect the personal data that you may volunteer while using our services. This information (including name, address, email address, online identifiers, passwords, and financial information) is used for the purposes of transaction completion, customer service, technical administration of the Website, and communication with the customer. We will never sell or otherwise share your personal data (inlcuding your email address).
We do not collect information about our visitors from other sources, such as public records or bodies, or private organizations.
If we wish to use your personal data for a new purpose, we offer you the means to consent to this new purpose. Before using your personal data for a new purpose, we would notify you via email and give you the opportunity to decline that use.
Children's Privacy
We do not knowingly collect personal data from children.
We do provide information about our personal data practices in relation to children on our web site.
Disclosure
We do not disclose, sell, or otherwise reveal your personal data to other organizations.
Return and Exchange Policy
As a priority Van Till Family Farm and Winery wants you to be satisfied with your purchase. If you are not satisfied with your purchase you may return or exchange the product(s) in accordance with the following procedures and or exception rules:
General Merchandise Rule
- Notification for return of a product must be made within 30 days of receipt either by calling 816.776.2720 or e-mailing us at info@vantillfarms.com.
- All returned products must be unopened, in new condition, in the original unopened packaging with the original tickets attached and must be return shipped with the original purchase receipt or a copy enclosed along with a brief explanation letter if required.
- With proper notification a product return number will be issued. The customer is responsible for all return packaging and shipping costs.
- Gifts received from another party are not eligible for return. All returns must be made by the original purchaser and all credits will be issued to the original purchaser within the established time frame for product return. Credit will be made when the returned item has been received at the store.
- Order cancellation can be made by calling the store at 816.776.2720 or by e-mailing us at info@vantillfarms.com. If the purchase has not been processed there will not be any cancellation expense charged to the customer.
- Purchased items cannot be exchanged for another item. The detailed return policy will apply.
- Refunds will not be issued for shipping and handling costs.
Damaged or Defective Merchandise
- If you receive a defective or damaged product or a product in error you must call the Van Till Family Farm and Winery Store at 816.776.2720 or e-mail us at info@vantillfarms.com within 5 days of receipt of the product to make special arrangements for its return or replacement. In most cases additional costs for shipping and handling will not apply.
Gift Certificates
- Gift Certificates are not eligible for return or refund.
- For any item purchased with a gift certificate the return policy will be in-store credit only.
Confidentiality / Security
We give use of a secure transmission method to send the following types of personal data:
- Primary personal data (such as name and contact details)
- Identifiers (such as credit card details)
All personal data is encrypted during transmission and stored on our secure servers.
We have implemented security policies, rules and technical measures to protect the personal data that we have under our control from:
- unauthorized access
- improper use or disclosure
- unauthorized modification
- unlawful destruction or accidental loss
All our employees and data processors, who have access to, and are associated with the processing of personal data, are obliged to respect the confidentiality of our visitors' personal data.
We ensure that your personal data will not be disclosed to State institutions and authorities except if required by law or other regulation.
Access to the personal data we may hold about you
You can ask us, by sending an email ( info@VanTillFarms.com ) whether we are keeping personal data about you.
We will provide you with a readable copy of the personal data which we keep about you, within a week - although we may before require proof of your identity. We will provide the information without any charge.
We allow you to challenge the data that we hold about you and, where appropriate, you may have the data:
- Erased
- Rectified or amended
- Completed
We reserve the right to refuse to provide our visitors with a copy of their personal data, but will give reasons for our refusal.
We do, however, allow you to challenge our decision to refuse to provide you with a copy of your personal data.
Privacy Support
If you have an inquiry or concern about our privacy policy, please contact:
Customer Service
Van Till Family Farm and Winery
13986 Hwy C, Rayville, MO 64084
Phone Number : 816.776-2720
Email address : info@VanTillFarms.com
URL : www.VanTillFarms.com
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